Thank you for choosing AcryBox

We value your satisfaction and want to ensure a hassle-free return and refund process. This Return & Refund Policy outlines the terms and conditions for returns and refunds for products purchased from AcryBox. By making a purchase, you agree to abide by these policies.

1. Eligibility for Returns

  • 60-Day Window: You may initiate a return within 60 days from the date of purchase.
  • Product Condition: Products must be returned in their original condition, including all accessories and packaging. Items should be unused, unopened, and free from damage or signs of wear.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer support team via email at support@acrybox.com or by phone at +1 (934) 206 5099 to request a return authorization.
  • Return Authorization: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping

  • Shipping Method: We recommend using a trackable shipping method to ensure safe delivery. Retain the shipping receipt and tracking information.

4. Inspection and Processing

  • Product Inspection: After receiving your return, we will inspect the product to ensure it meets the eligibility criteria.
  • Refund Processing: If the return is approved, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase.

5. Refund Timing

  • Processing Time: Refunds are typically processed within 5-7 business days after we receive the returned product.
  • Credit Card Refunds: It may take additional time for the refund to appear on your credit card statement, depending on your card issuer’s policies.

6. Exchanges

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Exclusions

  • Non-Returnable Items: Certain items, such as downloadable software or gift cards, are non-returnable and non-refundable.

8. Contact Us

If you have questions or concerns about our Return & Refund Policy, please contact us at:

AcryBox Address: 1301 E Main St, Murfreesboro, TN 37132, United States

Email: support@acrybox.com Phone: +1 (934) 206 5099

We appreciate your business and aim to provide you with a seamless shopping experience. Your satisfaction is our priority, and we are here to assist you with any return or refund inquiries.